Hi, my name is
John Winters
IT Specialist
- Clarksville, TN - (RL to Tulsa, OK)
- Techwiz2529@gmail.com
- +1 (931) 302-8486
- www.linkedin.com/in/johncw
- TryHackMe
I'm passionate about IT, cybersecurity, and building customer relationships. I lead my teams to achieve excellence in service and security.
What I believe
Promoting teamwork, ensuring clear and open communication, and creating a space where innovation thrives through creativity and courage.
Over the past 7 years I have worked in various IT sectors such as help desk, MSP, and network operations, leading up to my current position as a Network Security Administrator with experience in managing complex NOC operations and incident response. As your employee, I’m committed to working side by side with you, offering up different ideas we can tackle together. Our focus will be on improving customer experiences, enhancing how our systems run, and ensuring we deliver the best service, all through our collective effort.
Education
2016 - 2018
Tennessee College of Applied Technology – Clarksville, TN
Computer Information Technology
- IT Specialist Diploma
- Computer System Support Diploma
- Security Technician Certificate
- Network Technician Certificate
- Desktop Technician Certificate
2009 - 2013
West Creek High School – Clarksville, TN
HIGH School Diploma
My Experience
AUG 2022 - CURRENT
State of Tennessee – Smyrna, TN
Network Security Administrator
I monitor and optimize network operations, ensuring reliable performance and 24/7 security. I diagnose and resolve hardware/software issues, manage VoIP equipment, and maintain operational continuity of State systems.
DEC 2021 - AUG 2022
State of Tennessee, contractor – Smyrna, TN
Service Desk Technician
I resolved hardware, software, and network issues through effective troubleshooting, escalating complex cases to improve client satisfaction and response efficiency. I also delivered outstanding customer service, strengthened relationships with clients and vendors, and updated the Knowledge Base with new IT insights to enhance team resources.
MAY 2021 - SEP 2021
NetGreene Solutions and CrossPath Telecom – Clarksville, TN
Network Operations Center Technician
I contributed to projects such as optimizing wireless access point placement to enhance network coverage and performance. I also monitored and resolved network issues as a NOC for over 500 clients, including Fortune 500 companies, managed Active Directory synchronization with Office 365 via Azure, and troubleshooted VoIP equipment to ensure reliable service and client satisfaction.
NOV 2018 - MAY 2020
Hankook Tire Plant – Clarksville, TN
IT Technician
I performed maintenance, repairs, and installations on IT equipment, boosting operational efficiency, system reliability, and workflow while minimizing downtime. I also resolved hardware and software issues, ensured seamless network connectivity for data exchange, and documented technical solutions to support future troubleshooting efforts and enhance user satisfaction.